How can I contact Visodee support

If you would need any support or you have any question regarding Visodee website or services please send an email to support@visodee.com

Please give us 2 to 7 days to review and reply to your email

Next topic How can I change the account password

How can I change the account password

Please use the feature 'Reset Password' at the login page.

If you have logged in, you would need to logout, to access the login page.

Next topic How can I change the account email

How can I change the account email

Unfortunately the account email works as unique identifier so cannot be changed

If an existing account user would like to use a different email, he or she would need to open a new Visodee account

Next topic How the credits system works

How the credits system works

The account will be charged 1 credit for the following actions:

• Create a New Enroll Face
• Create a New Gallery
• Attempt to Match a Face (API and Camera)
• Export a dashboard data
• Analyze a Picture (only API)
• Match a Picture (only API)

Every visodee request is made by calling a service, that is passed by posting the key kservice to the api, if no service is passed the default service, getaccountinfo, is called.

List of Face API Services
Service Name	Cost	Remarks
getaccountinfo [default]	Free	Retrieve the developer account information
analyze	1 Credit	Analyze a max of 10 faces inside an image
enroll	1 Credit	Enroll a single face inside an image in the system
match	1 Credit	Match a max of 10 faces inside an image with the ones enrolled in the system
setgallery	1 Credit	Create and manage galleries used to categories enrolled faces
getfaces	Free	Retrieve records of enrolled faces in the system
getgalleries	Free	Retrieve records of galleries in the system
removeface	Free	Remove a face record from the system
removegallery	Free	Remove a gallery record from the system

Next topic Set Time Zone for Time Attendance

Set Time Zone for Time Attendance

Date and Time in the Time Attendance will be record and displayed according the Time Zone sets in the account setting page.

Next topic How checkin and checkout work

How checkin and checkout work

Every single day, the first time a Face user is recognized by the web camera system, will be timestamp as checked in time and any successive time, for the same day, the same Face user is recognized will be timespamp as checkout time.

Check out timestamp will be effective after 5 minutes of check in time.

Do your system store any picture?

Our system only store the cropped face from the enroll process made by a user through Visodee website, and so not if the enroll is made by the developer using our API.

The cropped face is saved in base64 encoded data and so not by a physical file to increase security.

Next topic Do your company share any information with third parties?

Do your company share any information with third parties?

Our company does NOT share any information with third parties.

Information about our customers are maintained confidential and removed from our system when the customers delete their account.